FAQ

For new customers, please click
at the top right of the homepage of De'Longhi Group Hong Kong eShop to register.
* Please fill in a valid email address, otherwise the order related information will not be transferred smoothly.
You must register as a member of De'Longhi Group Hong Kong eShop to make purchases.
On the login page, click “Forgot Password”. An email will be sent to you for you to reset your password.
After logging in, go to My Account> Change Password, enter the original password and the new password to change.
【Shopping and order issues】
Please go to My Account > My Orders after login.
To simplify and speed up the delivery process, De'Longhi Group Hong Kong eShop does not provide order modification services.
You can enjoy free shipping with a single purchase of HK$500 at De'Longhi Group Hong Kong eShop.
‧ If the purchase is less than HK$500, a shipping fee of HK$80 will be charged. You may choose to have your order delivered to SF Self Pick-up service points or a residential/ industrial/ commercial address in Hong Kong.
‧ You may collect your order from our self pick-up point at Lai Chi Kok free of charge.
【Payment issues】
This site accepts Visa, Mastercard, PayMe, PayPal, Alipay HK & Tap&Go.
De'Longhi Group Hong Kong eShop will not charge any payment processing fee. If there is a collection fee in the payment process, please consult the relevant payment institution.
De'Longhi Group Hong Kong eShop does not support cash on delivery.
De'Longhi Group Hong Kong eShop does not support installment payment.
【Delivery issues】
Once the order is confirmed and the payment is successful, the products will be shipped within 3 working days. You can go to My Account> My Orders to check the shipment status.
After the order has been shipped, you will be notified by an email with the waybill number. You may then check the shipment status on the official website of the courier company.
If you found the delivery time is too long, please contact the customer service of the courier company.
 
SF Customer Service Hotline: +852 2730 0273
Please note that delivery time cannot be specified when placing an order. If it is not convenient for you to receive the products when the courier company contacts you, please contact the courier company directly.
Before signing the package, please check the following: whether the consignee's name is you and whether the outer package of the package is obviously squeezed or damaged; if any abnormality is found, please reject the entire package and call 3423 7921 (service Time: Monday to Friday 10:00-18:00).
You can email cs@eascotel.com or whatsapp 5699 6100 (Service hours: Monday to Friday 10:00-18:00).
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