After Sales Service
Warranty & After Sale Service:
(1) Customer is required to present a valid purchase invoice or a receipt when service is requested.
(2) Product Warranty:
1 year warranty shall be provided for all of De’Longhi and Kenwood products (including Kitchen Machine Attachments) and 2 years warranty for all of Braun products from the invoice date, except:
- 3 years warranty for all of De’Longhi Oil-Filled Radiator
- 5 years warranty for designated Kenwood Kitchen Machines: KCC9040S, KVL8300S, KVC7300S, KVL6100B/P, KVL4100S, KVC3100W, KM636
- 1 year warranty for the main machine and 5 years warranty for the compressor of all of De’Longhi Dehumidifier and Portable Air Conditioner
(3) Within the warranty period, all products are eligible for free carry-in repair service. Designated products are eligible for free pick-up and delivery service to and from our Service Centres in the first year, see (4) for details.
(4) Maintenance and delivery service charges:
The following products are eligible for free pick-up and delivery service to/from our Service Centres to/from urban districts in the first year. A surcharge shall be levied on Tung Chung & Discovery Bay districts, and the charges are as below:
- De’Longhi Fully Automatic Coffee Machine, Kenwood designated Kitchen Machines (KCC9040S, KVL8300S, KVC7300S), De’Longhi Oil-Filled Radiator, De’Longhi Dehumidifier (12 Liter above) & De’Longhi Portable Air Conditioner (installation not included).
Pick-up & delivery service charges:
|Hong Kong Island, Kowloon, New Territories Districts (Within warranty):||Free of charge|
|Outlying Islands (Within warranty):||$80 in Tung Chung district|
|$340 in Discovery Bay district|
|Hong Kong Island, Kowloon, New Territories Districts (Out of warranty):||$300 (Portable Air Conditioner)|
|$240 (Other products)|
|Outlying Islands (Out of warranty):||$380 in Tung Chung district (Portable Air Conditioner)|
|$320 in Tung Chung district (Other products)|
|$640 in Discovery Bay district (Portable Air Conditioner)|
|$580 in Discovery Bay district (Other products)|
- Except the districts mentioned above, pick-up and delivery service are not available in others outlying islands (E.g. Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Sunny Bay & Disneyland).
- If delivery to the designated address can only be done by stairs, a stair fee of $30 per floor will be charged (Calculated from the ground floor).
- On-site training service is provided for De'Longhi Fully Automatic Coffee Machine only (Except of model ECAM22.110.SB).
- A customer can enjoy one-time of on-site training service which should be arranged by the technician of our Service Center. Customer can select the language (English, Cantonese & Mandarin) used in the training.
- On-site training service can be arranged in urban area, Tung Chung & Discovery Bay. On-site training service is not available for other outlying islands (E.g. Cheung Chau, Peng Chau, Lamma Island, Lantau Island, Sunny Bay & Disneyland).
(5) On-site training service: